Client Management System

I•ROC® Digital - Recovery Information in One Place

The I•ROC wellbeing tools are based around a dedicated client management system (CMS).

Each client has an account on the CMS which is created and updated by a practitioner. The account records the client's personal data, as well as their I•ROC scores and other information about their recovery.

Using the CMS, practitioners can manage their client records, both on and offline, and easily run reports around recovery and outcomes.

Managers and organisations can run reports for individual clients or all clients in a service, to see the impact they are having.

The website is held within a highly secure Tier 3 datacentre which is located in Edinburgh. The service and infrastructure is hosted on the a hyper convergence cluster for maximum performance and availability. The servers also boast highly available switches and firewalls all configured in failover mode connected by dual 1gb internet connections. The company that hosts the server is also an ISO27001 and Microsoft Gold Partner. The website is monitored for both performance and for availability by virtual machine manager.


The benefits of using our CMS are:

  • A secure and reliable system to store detailed personal, demographic and recovery data for each client in one place.

  • Access the system anywhere, on almost any device, PC, tablet and smartphone.

  • Easy for practitioners to update client records and upload further documents to the account.

  • Easy for practitioners to complete I•ROCs online or via mobile APP.

  • Access HOPE® Toolkit and recovery resources online.

  • Generate comprehensive client, service and location outcome reports quickly and easily.

  • Create unlimited accounts per service - with unlimited storage.