I•ROC ( Individual Recovery Outcomes Counter) has been a validated measure of recovery since 2012 and was launched alongside the HOPE Toolkit enabling an outcomes based approach to delivered in all Penumbra’s services, we now support over 1000 adults and young people each week.
is the realisation of a meaningful and fulfilling life in the presence or absence of any mental health problems. All our work aims to ensure that we remain hopeful and focused on positive outcomes for people with mental health problems.
Our aim in the development of I.ROC was that we would develop a tool that would facilitate the personalisation of services and improve the wellbeing of people who used our services. Personalisation means that rather than presuming that a “one size fits all”, services enable people to have care and support built around their personal needs, choices and aspirations. Ensuring that people move from being (passive) recipients of pre-determined services to being active participants in shaping the support that meets their needs, aspirations and chosen lifestyle. For some people personalisation will be about having effective, reliable and consistent ‘off the shelf services’. For others it will be the opportunity to utilise informal support networks more effectively with the knowledge that expert back-up support will be available during times of crisis or difficulty. And for others it will be the availability of knowledge, information and skills training that will enable self-management of their personal situation.
The principles of recovery, personalisation and outcome measurement are shaping the direction of service provision but developing tools locally that are effective in measuring results in these areas remains a key challenge. We were keen to address this in order to deliver the best possible outcomes for people within an organisational culture of continuous improvement.
I.ROC is not simply a validated measure of recovery but forms the basis of an outcomes based approach – also based on HOPE
Model. The spidergram visually shows the person and a key worker the individual areas of comparative strength, and areas that are a priority to work on. By identifying these areas, we can work out a personalised programme of support to address the areas that are having the biggest impact on wellbeing. In order to enable this we have developed a HOPE Toolkit
that is linked to the indicators. The Toolkit contains guidance plans, tools, wellbeing tips and links to other resources. The Toolkit facilitates the identification of personal outcomes and provides a range of self management techniques that are designed to help the person work towards those outcomes.
We are really excited to be sharing all our work with you and hope that you will want to get in touch to explore how I•ROC and its suite of web based tools can help embed an outcomes based approach in your organisation.
Graeme Walker, Product Manager, I•ROC wellbeing March 2017.