I.ROC Management System

I•ROC® Digital - Recovery Information in One Place

The I•ROC wellbeing tools are based around a dedicated I.ROC Management System (IMS).


Each client has an account on the IMS which is created and updated by a practitioner. The account records the client's personal data, as well as their I•ROC and Y•ROC scores and other information about their recovery.

Using the IMS, practitioners can manage their client records and easily run reports around recovery and outcomes.


Managers and organisations can run reports for individual clients or all clients in a service, to see the impact they are having.


The I.ROC digital system is stored on a server at the highest security level and the SSL certificate ensures a secure connection from your browser.

In compliance with UK GDPR law, all personal data is only stored and processed within the UK or EEA. All integration data flows are authenticated with server certificates and encrypted with TLS 1.2 in transit and 256-bit encryption. All online and backup data is held in a secure data centre in London with physical protection certified to ISO27001, ISO27017, ISO27018. The server’s physical location is monitored with surveillance cameras and access control to limit physical access to the infrastructure.

The entire scope of the service is certified to Tentacle Solutions' Cyber Essentials certification.

The benefits of using our IMS are:

  • A secure and reliable system to store detailed personal, demographic and recovery data for each client in one place.
  • Access the system anywhere, on almost any device, PC, tablet and smartphone.
  • Easy for practitioners to update client records and upload further documents to the account.
  • Easy for practitioners to complete I•ROCs and Y•ROCs online or via mobile APP.
  • Access HOPE® Toolkit and recovery resources online.
  • Generate comprehensive client, service and location outcome reports quickly and easily.
  • Create unlimited accounts per service - with unlimited storage.